Our Story

AI Made for
Malaysian Business

We're a Malaysian team that got tired of watching local businesses lose customers to missed messages and unanswered calls. So we built the tools we wished existed.

The Problem We Saw

Malaysian SMEs Were Being Left Behind

Enterprise AI tools were either too expensive, built for Western markets, or required a full IT team to set up. Meanwhile, Malaysian SME owners were manually replying to hundreds of Telegram messages a day — at midnight.

Customers expected instant replies. Staff were burning out. Leads were falling through the cracks. The gap between large corporations and small businesses was growing wider.

73% of Malaysian SME customers expect a reply within the hour
3× more leads converted with instant AI response
24/7 coverage without adding a single headcount
What We Built

Two Products, One Mission

Otto AI handles your Telegram — customer queries, order updates, lead capture, and internal coordination across departments, in both Malay and English. No scripting. No rigid menus.

Voice AI handles your phones — inbound calls answered instantly, outbound follow-ups made automatically. Your business stays reachable even when you're not.

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Otto AI
Telegram automation, bilingual
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Voice AI
Phone call automation, natural speech
What We Stand For

Built on Honest Principles

We're a small team, and we build things the way we'd want them built for our own businesses.

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Local First

Malay and English — naturally mixed, just like how Malaysians actually talk. No awkward translations, no Western assumptions baked in.

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Simple to Start

No developers, no six-month onboarding, no hidden complexity. If a business owner can't get it running themselves, we haven't done our job.

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Transparent & Honest

No black-box AI. You can see every conversation, every decision the bot made, and every message sent on your behalf.

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Priced for SMEs

We're not building for GLCs with enterprise budgets. Our pricing is designed around what a growing Malaysian business can actually afford.

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Results-Driven

We measure success by whether your response time dropped, your leads increased, and your team got their evenings back — not by feature counts.

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Partner, Not Vendor

When something isn't working for your business, we fix it. We treat every client as a long-term relationship, not a subscription number.

Want to Talk?

Whether you're evaluating Voicebox for your business or just want to understand how it works — we're happy to chat.

See Otto AI → Email us